About Us

ConnectCare is a program administrated by the Arkansas Department of Health.  The Arkansas Medicaid Program contracts with the Department of Health to assist Medicaid and ARKids First families find a Medical Home by helping them find a primary care doctor (PCP) and dental care.

ConnectCare Helpline Call Center

Connect CareThe ConnectCare Helpline Call Center helps people who have Medicaid and ARKids First find a primary care doctor (PCP).

ConnectCare Helpline Call Center operators can help people who have Medicaid or ARKids First with:

  • Assigning a primary care doctor (PCP)
  • Changing current primary care doctor (PCP) to a different doctor
  • Providing information and phone numbers for other organizations or programs

Spanish Bilingual services are available.

To get help in finding a primary care doctor (PCP), call the ConnectCare Helpline Call Center at 1-800-275-1131 or 501-614-4689 (TDD: 1-800-285-1131). Hours of operation are 6:00 a.m. to 10:00 p.m., Monday through Friday.

ConnectCare Dental Helpline Call Center

The ConnectCare Dental Helpline Call Center helps people who have Medicaid or ARKids First find dental care and helps Medicaid dental providers reduce their patient no-show rate.

ConnectCare Dental Care Coordinators can help people who have Medicaid or ARKids First with:

  • Finding a dentist
  • Scheduling appointments
  • Appointment reminder calls
  • Answering dental benefit questions
  • Arranging Medicaid transportation for dental appointments (Medicaid & ARKids First A only)
  • Providing information and phone numbers for other organizations or programs

ConnectCare Dental Care Coordinators can help Medicaid dental providers with:

  • Appointment reminder calls
  • Rescheduling missed/cancelled appointments
  • Scheduling appointments
  • Arranging Medicaid transportation for dental appointments (Medicaid & ARKids First A only)

Spanish Bilingual services are available.

Medicaid beneficiaries can get help in finding dental care by calling the ConnectCare Dental Helpline Call Center at 1-800-322-5580 or 501-614-5933 (TDD: 1-800-285-1131). Hours of operation are 8:00am to 4:30pm Monday through Friday

ConnectCare Outreach

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The ConnectCare Outreach Program promotes ConnectCare services by attending community events, providing brochures and materials at events, and publishing a newsletter three (3) times per year.   ConnectCare newsletters and brochures are available on the ConnectCare website www.seeyourdoc.org.

ConnectCare Outreach Coordinators are available to travel statewide to community and school events. 

Outreach Coordinators promote ConnectCare services by:

  • Attending and exhibiting ConnectCare Services at school and community events

A Spanish Bilingual Outreach Coordinator is available.

If you are a school nurse or community planner and would like a ConnectCare Outreach Coordinator to attend an event, contact Misty Smith at Misty.D.Smith@arkansas.gov or call 501-280-4179.  

ConnectCare Helpline Call Center  
Toll-Free:  1-800-275-1131    
Central Arkansas: 501-614-4689  
TDD: 1-800-285-1131     

ConnectCare Dental Helpline Call Center
Toll-Free: 1-800-322-5580
Central Arkansas: 501-614-5933
TDD: 1-800-285-1131